mopping to floor clean

Frequently Asked Questions

Let’s solve some of your doubts

1. How often should I get my office carpet or home rug professionally cleaned?

We recommend that you get them cleaned quarterly or half-yearly. If your carpet/ rug is placed in an area with high foot traffic, you should have it cleaned quarterly while those that sees less activity should be cleaned once half-yearly. Regular cleaning and vacuuming prolongs the service life of your carpet/ rug.

2. How can I tell if my carpet needs cleaning?

Carpets usually need cleaning before they appear dirty or soiled. It is best to call your professional cleaners when the high traffic areas begin to show soiling. The longer you allow stains to sit, the harder they are to remove.

3. Do you need to move my furniture around before cleaning?

We shift smaller items such as chairs, waste paper baskets, coffee tables or small shelving units. Heavy objects such as beds, pianos, and bookshelves will not be moved, but we will take extra care to clean the areas around them.

4. How long does it take to clean my carpet?

It all depends on the condition of your carpet. Extra cleaning time is required for carpets that are heavily soiled or stained. Typically, the carpeting in an general administrative office of 1,000 sf (100sqm) takes about an hour to clean. However, you need to allow for another 4-6 hours for your carpet to dry completely.

5. I don’t have 4-6 hours to wait for the carpet to dry, is there a faster way?

Turning on the fan and air-conditioning helps with drying. It is also perfectly fine for you to walk on your carpet immediately after cleaning in your bare feet or using house slippers.

6. Why do some stains reappear after cleaning?

This reappearance is common and is caused by a process called ‘wicking’. This happens when a stain that has dried deep down at the base of your carpet resurfaces when the spot is re-moisturized during cleaning. Once wet, the stain becomes mobile and wicks up to the surface of the carpet as it dries. If a spot does return, we are happy to come back and deal with it.

7. Can you remove all spots or stains?

Not always. Substances like bleach, very old urine stains and certain inks and dyes will permanently discolour your carpet and furnishings. Such damage is usually irreversible and you will not be able to get your carpet looking the way it used to. We do promise to employ a variety of products and techniques to achieve the best result for you.

8. Are your cleaning solutions safe for pets and young children?

Yes. We pride ourselves on using eco-friendly products that are non-toxic and safe for your furry friends and young ones.

9. Can you get the pet odour out of my rug?

It depends on the type of rug you use. We have a lot of successes removing pet odour completely from specific kinds of rugs and in most cases do significantly lighten them even if total odour removal is not possible.

Here’s the science bit: Pet urine can easily soak right through to the backing of a rug. The acidic stain becomes alkaline as it comes into contact with air. When this chemical reaction takes place, the urine transforms into urea crystals. These urea crystals remain in the backing where they are held by the glue that holds the rug together. It is the bacteria living off the urea crystals that cause the odour.

10. How long will it take for my furniture to dry?

It is on average a 4 – 6 hours wait, depending on the degree of soiling. You can turn on the fan or air-conditioning to aid the drying. In areas with high humidity, it will take an additional 1-2 hours to dry completely.

11. Why do your prices vary from other cleaning companies?

We offer a professional service with experienced technicians using technologically advanced equipment and high quality cleaning products. But don’t take our word for it. Try us out and you will see the difference.

12. How do you guarantee customer satisfaction?

We are only happy with our work if you are. This means that you can call us back within the week to re-clean any surface you are not 100% satisfied with. We say this even though we are very confident that we can get your spots and stains out the first time around.

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